Account
Delete Account
Use this page if you want to delete your Besideo account or cannot access the in-app deletion flow.
Delete in the app
Open Besideo in the app, go to Account Settings, and choose Delete Account.
The in-app flow may ask you to confirm your account email, confirm the request, and acknowledge that account deletion is permanent once completed.
Request deletion by email
If you cannot access the app or the in-app option is unavailable, email support@besideo.com from the email linked to your account and say that you want to delete your Besideo account.
Include the email linked to your account and, if relevant, the pet space you want removed. We may ask follow-up questions to verify identity and protect private pet content.
What deletion covers
After verification, deletion covers your Besideo account, pet spaces controlled by that account, letters, moments, photos, videos, and related pet content, except for shared stories already delivered to another user as described below and limited records we must retain for legal, security, payment, dispute, tax, backup, or abuse-prevention reasons.
Deleting your account or pet space stops your pet from being used in new cross-user generations or displays, but it does not remove shared stories already delivered to another user's account.
Those delivered shared stories may continue to display a derived representation of your pet, but they do not give the recipient access to your original pet photos, videos, private profile details, account information, contact information, or identity.
Shared family pet spaces may involve content from more than one person. We may need to preserve content that belongs to another account or ask for additional confirmation before removing shared content.
Timing
We aim to complete verified deletion requests within 45 days unless a shorter legal deadline applies or we need a lawful extension.
Backup copies and security logs may remain for a limited period before routine deletion, but they are not used to restore your active account unless legally required or needed for security.
Subscriptions
Deleting your Besideo account does not automatically cancel your App Store or Google Play subscription.
You must cancel your App Store or Google Play subscription through the platform where you purchased it to stop future renewals.
Deletion contact
To request deletion by email, contact support@besideo.com.